We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed securely through our Shopify checkout. We never store your credit card information.

Please contact us as soon as possible. We process orders within 3 to 7 business days and will do our best to help before your order ships. Once shipped, the order may be eligible for return under our return policy.

Yes. Our store is SSL secured and all payments go through trusted providers. We never store sensitive payment information. Every order is backed by our 90-Day Warranty and straightforward return policy.

Yes. We proudly serve self-employed individuals, small businesses, offices and government agencies across the United States. Contact us for purchase orders or special billing arrangements.

Orders are handled within 3 to 7 business days. Transit within the continental US is 3 to 10 business days. International orders take 15 to 30 days depending on destination.

Yes. Free shipping on all orders over $100 within the continental United States. Orders under $100 have shipping calculated at checkout based on carrier rates.

Yes. Every order ships with a tracking number sent to your email once dispatched. Contact us anytime during transit if you have questions about your shipment.

We use USPS, UPS, FedEx and others based on best rate and delivery speed. Contact us before your order ships if you prefer a specific carrier.

We fully cover: items damaged in transit, DOA (Dead on Arrival) items, and lost packages not shown as delivered. All are eligible for a full refund. Contact us immediately and we will resolve it promptly.

Yes. We offer standard economy international shipping. Delivery takes 15 to 30 days depending on destination and customs processing. All international orders include a tracking number.

We accept returns within 30 days of delivery for defective, damaged, wrong or unwanted items including changed your mind, found a better price or ordered by mistake.

Log in to your account and click Request Return — or email us at sales@officexpressusa.com. Please do not send anything back before contacting us first.

We provide a prepaid label for defective, damaged or incorrect items at no cost to you. For personal preference returns (changed your mind, no longer needed) the customer covers return shipping.

We waive it whenever possible. A fee of up to 50% may apply if the item is returned with damage caused by improper packaging.

OfficeXpressUSA Returns
616 Inman RD, Suite C
Fayetteville, GA 30215
Please contact us first before sending anything back.

Refunds are processed within 3 to 5 business days of receiving your return and issued to your original payment method. You will receive an email confirmation once initiated.

Unused item in original retail packaging with all standard manufacturer accessories unless otherwise stated in the listing.

Item has never been used — only the packaging has been opened. Inspected and confirmed in like new condition. May be missing original box or some accessories as stated in the listing.

Previously used item that has been detail cleaned, fully inspected, tested, verified for functionality, reset to factory settings and quality checked before shipment.

• Reconditioned Excellent — up to 10% used, 90% or more life remaining
• Reconditioned Very Good — up to 25% used, 75% or more life remaining
• Reconditioned Good — up to 50% used, 50% or more life remaining

All tiers include our 90-Day Warranty.

No. Reconditioned items may show minor cosmetic wear such as light scuff marks or surface scratches from prior use. This is cosmetic only and does not affect functionality or performance.

Every product includes a 90-Day Warranty from the delivery date covering all condition types — New, New Open Box and all Reconditioned tiers.

Qualifying product issues may be resolved through repair, replacement or a full refund if repair or replacement is not possible.

• Misuse or physical damage by the customer
• Liquid damage
• Improper installation or unauthorized modification
• Neglect or power surge damage
• Damage caused by poor return packaging

Contact us at 1-877-449-1808, email sales@officexpressusa.com or use live chat before returning any item. We will guide you through every step.

Review the Item Specifics section of each listing for OS and connectivity details. Contact us before purchasing if you are unsure — we are happy to help confirm compatibility.

Most products support both Windows and Mac. Compatibility details are clearly listed in each product's Item Specifics section.

Yes. Reconditioned units use the same drivers as new units. Drivers are available free from the manufacturer's support website. Every listing includes a direct link to the support page.

Every listing clearly states what is and is not included in the What's in the Box section. Always review this before purchasing.

Drivers, software, firmware and manuals are available free from the manufacturer's official support website. Every listing includes a direct link to the product support page.

It varies by product. Some include software on CD or via download link. Others require a free download from the manufacturer. Check the What's in the Box section of each listing for exact details.

Absolutely. Contact us by phone, email or live chat and we will help you locate the correct drivers and software for your product and operating system.

• Phone: 1-877-449-1808 — Monday to Friday 9AM to 5PM EST
• Email: sales@officexpressusa.com — 24/7, response within 24 hours
• Live Chat: Monday to Friday 9AM to 5PM EST

Phone and Live Chat: Monday to Friday 9AM to 5PM EST. Email is available 24/7 with a response within 24 hours.

We are based near Atlanta, Georgia.
Mailing Address: OfficeXpressUSA, 616 Inman RD Suite C, Fayetteville, GA 30215

Absolutely. We encourage you to contact us before purchasing. We are real people who want to make sure you get exactly the right product for your needs.

We are an independent reseller not affiliated with or endorsed by the brands we carry. All brand names and trademarks are property of their respective owners. Every product is backed by our own 90-Day Warranty.